Terms and Conditions

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This page details our customer terms and conditions.

Allison Clover Trading as Wild Clover Flower Company

4B Fore Hill, Ely CB7 4AF

Products

1.1 All products on this website (which may vary) are available at The Wild Clover Flower Company.

1.2 Certain Products may be delivered by us in bud to ensure longer life.

1.3 Some Products, Flowers and Plants may be harmful or poisonous, if you require

further information before submitting an order please contact us using the contact details

set out in Section 6 below.

1.4 All Products are subject to availability. In the event of any supply difficulties, we

reserve the right to substitute a Product of equivalent value and quality without notice.

1.5 In the event that we are unable to supply the Product or any substitute product to you

at all, we shall notify you as soon as is reasonably possible.

2.1 Prices listed within the Service are valid for a maximum of 14 days from submitting

your order.

2.2 Prices include VAT.

Order / Payments

3.1 During order submission you shall be required to provide us with your personal details,

including accurate postcode, together with those of the intended recipient and all

necessary payment details. We accept payment by most major credit and debit cards. By

placing an order with us, you are consenting to be bound by our terms and conditions.

3.2 Submitting your order is subject to our acceptance of this offer and we will not

consider ourselves bound by a contract with you unless we have issued you a

confirmation of order delivery by email. This is not the email sent on submission of an

order.

3.3 Credit Card Security. When the order is placed at our website, credit card numbers are

encrypted using 256 bit encryption. They are only decrypted after they reach our

computer. They are not held in clear text on any website.

3.4 Privacy Policy, you can view our Privacy Policy online.

3.5 Returns Policy Your rights to return goods are protected under the EU Distance Selling

Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm

3.6 Orders that are cancelled online or via the phone may be subject to a cancellation fee.

3.3 We cannot accept orders from customers under the age of eighteen (18) years.

Delivery

4.1 Our delivery service is only within the Cambridgeshire, UK area. 

4.2 On acceptance by us of your order we will advise you by e-mail confirmation of

the intended delivery date. We will process Order Forms received on Sundays or Public

Holidays the next working day. We do not deliver on Sundays or public holidays but in this

case we will deliver the Product you request on the next working day.

4.3 Anomalies in your submitted personal details may lead to problems or delays in

delivery, so before placing your order, please ensure that you have included the full

address details, including accurate postcode of the intended recipient and your daytime

contact telephone number or e-mail address so that we can notify you in the event that

any delivery problems are encountered.

4.4 Whilst we agree to use all reasonable endeavours to ensure that delivery will be on the

requested delivery date you acknowledge that in very occasional circumstances delivery

on the requested terms will not be possible. In such circumstances you will be given prior

notice wherever possible and we shall either make alternative arrangements or shall

reimburse your payment in full.

4.5 In case of delivery to certain locations where a third party is involved, such as offices,

hospitals, airports, hotels, ships and other business locations, the signature of any person

authorised to accept delivery on behalf of the organisation shall be accepted as proof of

delivery to your chosen recipient.

4.6 Please note that we are only responsible for delivering against signature to the address

you quote (or an imminent neighbour if no one is at home) we regret that where goods

have been correctly delivered we cannot accept responsibility if the intended recipient

has moved, or lives elsewhere, and the actual received refuses or fails to return item(s).

4.7 Where the carrier is unable to find someone to accept delivery, they will either deliver

to a neighbour or leave a card at the address for the recipient to make contact.

4.8 It is possible to select a preferred delivery time within the order process in the Delivery

Notes field. This option should be used only for orders requesting delivery to funerals or

funeral parlours. Whilst every effort will be made to ensure your order is delivered prior to

the time selected, no guarantee for delivery by the time specified can be given. To assist

us in meeting your preference, please ensure your order is placed at least one working day

prior to the preferred delivery time.

4.9 In the instance of there being difficulties in delivering your order to the intended

recipient we reserve the right to contact the recipient using the contact details you

provide on the Order Form.

4.10 When placing your order you are able to specify further delivery information using the

'Special requests’ field provided. This is intended to provide further guidance to the party

delivering your order which is not included within your address information, for example

to specify floor number, or hospital ward. We reserve the right to not action any delivery

requests specified in this field which we deem unacceptable and will use other elements

of address information provided elsewhere on the order form to fulfil your order.

Customer Services

7.1 In the event that you are not satisfied with the Online Service any complaints should

be addressed to:

Allison Clover, The Wild Clover Flower Company, 4B Fore Hill, Ely, CB7 4AF. 01353 505855 info@wildcloverflowercompany.co.uk

7.2 Because of the perishable nature of Products and to assist us in resolving any

complaints quickly, we advise you to make any complaint within 1 working day of the date

of delivery or intended delivery of your purchase.

Disclaimer

8.1 Whilst we agree to use our reasonable endeavours to ensure that this Online Site

and/or the Online Service is fully operational and error-free we cannot guarantee this and,

therefore, accept no responsibility for any defects and/or interruption of the Online Site

and/or the Online Service and shall be released from our obligations under these Terms

and Conditions in the event of any cause beyond our reasonable control which renders

the provision of the Online Site and/or the Online Service impossible or impractical.

General

9.1 We reserve the right to supplement and amend the Terms and Conditions on which

you are permitted access to the Online Site and/or the Online Service from time to time.

We will post any changes on the Site and it is your responsibility as a customer to review

the Terms and Conditions on each occasion you access the Online Service or Online Site.

Changes will be effective five (2) hours after the posting of any such change and all

subsequent dealings between you and us shall be on the new terms and conditions.

9.2 Additionally, we reserve the right to suspend, restrict or terminate access to the Online

Site and/or the Online Services for any reason at any time.

9.3 These Terms and Conditions shall be deemed to include all other notices, policies,

disclaimers and other terms contained in the Online Site, provided that in the event of a

conflict between any such other notices, policies, disclaimers and other terms, these

Terms and Conditions shall prevail. If any of these Terms and Conditions is held to be

invalid or unenforceable, the remaining provisions shall remain in full force and effect.

9.4 We shall ensure that we comply with the requirement of all current data protection

legislation including, without limitation, the Data Protection Act 1998 (as replaced,

modified or re-enacted from time to time). We shall only use personal data received from

you for the purpose of fulfilling our obligations under these Terms and Conditions and as

stated in our Privacy Policy.

9.5 A person who is not a party to the agreement between you and us has no rights under

the Contracts (Rights of Third Parties) Act 1999 to enforce any of the Terms and Conditions

but this does not affect any right or remedy which exists apart from that Act.

9.6 Save in respect of fraudulent misrepresentation, this agreement (including any

documents and instruments referred to herein) supersedes all prior representations, arrangements, understandings, and agreements between you and us (whether written or

oral) and sets forth the entire agreement and understanding between you and us relating

to the subject matter hereof.

9.7 Your purchase will be deemed to have occurred in the UK. These Terms and Conditions

shall be governed by and construed in accordance with English Law and the parties agree

to submit to the exclusive jurisdiction of the English courts.

Refund Policy

10.1 Refunds may occasionally be given at the discretion of the management. Because of

the perishable nature of our products you are advised to make any complaint within 1

working day of the delivery of your flowers. We always endeavour to reach an agreement

with the recipient for either for a replacement or a refund depending upon the nature of

the complaint. It is likely we will ask for a photo of the product, please do keep the  item and all packaging to help us with our investigations as to what may have gone wrong.

10.2 If a payment has been made in error, please contact: Allison Clover, The Wild Clover Flower Company, 4B Fore Hill, Ely, CB7 4AF. 01353 505855 info@wildcloverflowercompany.co.uk

10.3 Refunds are made at the owner's discretion